Refund Policy
Last updated:
This policy covers SummizeIt subscriptions provided by Ardiansyah App and purchased through Paddle, our merchant of record. We follow the Paddle Refund Policy and applicable consumer law. Nothing here reduces any mandatory refund or withdrawal right.
Requesting a refund
You can request a discretionary refund within 14 days of a payment. Paddle reviews these requests individually, considering the reason, product issues, and usage. A request within that period does not guarantee a full or partial refund. Applicable statutory rights may give you additional rights or different deadlines.
Use the support link in your Paddle receipt or visit Paddle buyer support and select Request refund. You can also email ardnsyhs@ardiansyah.app for help with a request or a service problem.
Provide your transaction reference, payment date, and a brief explanation. Do not send card numbers, passwords, or confidential PDF contents.
Technical problems and incorrect charges
If a persistent technical problem prevents you from using the paid service as described, contact us so we can investigate. Include any error code or correlation ID. If the issue remains unresolved, contact Paddle with the issue details and our response. Refund rights for defective or misdescribed services remain unaffected.
Contact us or Paddle about duplicate, incorrect, or unrecognized charges so the payment can be investigated.
Renewals and cancellation
Subscriptions renew monthly until canceled. Cancel through Manage Subscription in your account, the management link in your Paddle receipt, or Paddle buyer support. An end-of-period cancellation stops the next renewal and keeps access until the current period ends.
Cancellation does not automatically refund a payment. Renewal payments and upgrades are subject to Paddle review and any applicable legal rights. Unused generations do not automatically entitle you to a refund. See our Terms of Service for usage and plan-change rules.
After a refund is approved
Paddle handles the return of funds to the original payment method where possible. Timing depends on the type of request, Paddle processing, and the payment provider. Refunded access may end in accordance with Paddle terms. A refund does not create a new generation allowance.
For the rules that apply to your transaction, including country-specific withdrawal rights, review the Paddle Refund Policy and the terms provided at checkout.